Shipping policy

Order Processing

Many Goose Pond Outfitters products are printed or prepared after your order is placed. Please allow 7-10 business days for your order to be processed before shipment.

Processing times do not include weekends, holidays, or shipping transit time. Processing times may be longer during holidays, new releases, sales, supplier delays, or periods of high order volume.

Order Changes

Please review your design, size, and color selections carefully before placing your order.

All items are produced according to the options selected at checkout. We do not offer custom colors substitutions or design modifications.

Because items are made to order, changes or cancellations cannot be guaranteed once an order has been placed.

Shipping

Shipping rates are calculated and displayed at checkout. Orders qualifying for our free shipping promotion will automatically receive free shipping at checkout.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that shipping estimates begin after your order has been processed. Carrier delivery times are estimates and are outside of Goose Pond Outfitters' control once a package has been accepted by the carrier.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error in your shipping information.

Once an order has shipped, we cannot guarantee that the shipping address can be changed or that the package can be rerouted.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Lost, Stolen, or Delayed Packages

If your tracking information shows that your package is delayed or lost in transit, please contact us and we will assist you in determining the appropriate next steps with the shipping carrier.

Goose Pond Outfitters is not responsible for packages that are confirmed by the carrier as delivered but are subsequently lost or stolen.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible at goosepond32@gmail.com. Include your order number and photos of the item and packaging when applicable so we can help resolve the issue.

Questions

For questions regarding your order or shipping, contact us at:
Goose Pond Outfitters LLC
goosepond32@gmail.com